We are looking for a Compliance Certification Coordinator – Game Testing & Lab Liaison to manage the full certification lifecycle of in-house and third-party games across multiple regulated markets.
Role is based on-site in Bangkok, Dubai or Malta (with regular travel to test labs and regulators).
Responsibilities:
- Develop and maintain a jurisdiction-specific certification matrix mapping all game features to current GLI, BMM, and iTech Labs requirements, update it within 24 hours of any regulatory change.
- Assemble and validate submission packs, including source code hashes, RNG logs, pay-table math, artwork approvals, and vulnerability scan results.
- Act as the primary point of contact for external labs: schedule test windows, negotiate turnaround times, resolve defects, and respond to queries within SLA.
- Conduct internal audits on staging builds using GLI-11, GLI-19, and GLI-33 standards; block any release that fails checklist compliance.
- Manage post-certification change control by assessing impact and triggering re-certification when necessary.
- Prepare regulatory documentation such as evidence bundles and attestation letters; ensure timely responses (within 48 hours) to regulator queries.
- Collaborate daily with Product, QA, Math, Security, and Legal teams to maintain compliance across development workflows.
- Drive certification process improvements by automating test-pack creation, tracking, and reporting, aiming for a 20% annual reduction in cycle time.
Requirements:
- 5+ years of experience in gaming compliance (iGaming or land-based), with a minimum of 3 years specifically in lab certification.
- Track record of securing game approvals in jurisdictions such as MGA, UKGC, NJ DGE, AGCO, PAGCOR.
- Strong knowledge of GLI/BMM/iTech Labs standards, RNG and RTP testing, PCI DSS basics, and ISO/IEC 17025 methodologies.
- Excellent project management skills with the ability to manage 10+ concurrent certification processes without deadline slips.
- High level of accuracy in document control and technical writing.
- Confident communicator and negotiator, capable of enforcing compliance standards with both labs and internal teams.
- Fluent in English; additional language proficiency relevant to regulated markets is a plus.
Would be nice to have:
- Experience certifying sportsbook platforms (GLI-33) and live-dealer studios.
- Familiarity with Kubernetes-based deployments and secure build pipelines.
- Certifications such as CAMS, CISA, or ISO 27001 Lead Implementer.
What’s in it for you:
- Comprehensive benefits package tailored to the region of employment
- Relocation package (if required)
- Paid vacation and sick leave
- Option to discuss medical insurance coverage
- Additional perks negotiable with the selected candidate