Field Application Specialist, Technical Support Team, Asia Pacific

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Position Overview

The Field Application Specialist (FAS) plays a pivotal role in delivering superior technical and application support to customers and the Sales Organization within the Industrial Solutions Division. Reporting to the Regional Sales Manager and the Technical Support Team, this position requires developing strong technical expertise to effectively promote and support the implementation of both new and existing product portfolios for end customers and channel partners.

The FAS collaborates closely with the sales team to execute strategic sales plans, qualify new opportunities, and identify cross-selling possibilities during customer interactions. The role involves extensive fieldwork, travel, and delivering exceptional technical support through various communication channels, including in-person visits, email, phone and digitals.

Key Responsibilities

• Technical Support: Provide on-field technical assistance and support to customers, addressing inquiries and resolving product application including installation, training and maintenance of small and big instruments.
• Customer Training: Conduct detailed training sessions for customers on the effective use of products, ensuring comprehensive understanding.
• Product Promotion: Actively promote products and solutions to customers by participating in events, trade shows, and presentations, showcasing the unique benefits and features of the product portfolio.
• Testing and Validation: Perform on-field tests to verify proper implementation of solutions, identify issues, and ensure high-quality results.
• Internal Collaboration: Work closely with direct/indirect sales teams, sharing technical knowledge and expertise while building a network of Key Accounts, Key Opinion Leaders (KOLs), Decision Makers, and Technical Buyers.
• Us the tool provided to track and communicate activities with the team regarding: complaints management, business travels, instrument management and FTE.
• Cross-Selling Opportunities: Identify opportunities to cross-sell complementary products or services during customer interactions. Collaborate with the sales team to capitalize on these opportunities and expand the range of solutions offered to customers.

The role also involves coordinating your work with other departments within the company, acting with loyalty, diligence, and professionalism, and adhering to the directives provided.

Qualifications

Education:

• Bachelor’s or Master’s degree in Scientific Disciplines, preferably in Molecular Biology, Biotechnology, Biology, Chemistry, CTF, or related fields.

Technical Expertise:

• Strong theoretical and practical knowledge of molecular techniques such as ELISA, Lateral Flow devices and PCR.

Skills:

• Ability to effectively communicate product benefits, values, and technical information to customers and colleagues.
• Strong problem-solving, organizational, and execution skills, with attention to detail and a customer-focused mindset.
• Capability to travel for up to one week at a time and arrange travel independently.

Languages & IT Proficiency:

• Fluency in English and Mandarin
• Proficiency in MS Office applications and CRM tools.

Preferred Qualifications

• 2 to 3 years’ experience in a regional application support related role in the diagnostic testing business
• Experience in clinical, chemical, or life sciences (laboratory context).
• Previous exposure to sales, technical, or application support roles, particularly in an international setting.
• Up to 30% of travel

Personal Characteristics

• Alignment with Eurofins' high standards of professionalism, structured and analytical thinking, pragmatism, and modesty.

Career Development

As part of a rapidly growing organization, the FAS will have opportunities to expand their responsibilities, subject to performance and geographic mobility.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.